About Me
Hello and thank you for visiting my website. My name is Jacob Forster and I am currently working as a Systems Support Engineer at R.D. Henry and Company.
Education
WSU Tech - Information Technology Systems
August 2017 to May 2019 - Graduation Date: May 9th, 2019
Wichita State University - Computer Science
January 2015 to May 2017 - Transferred to WSU Tech
Wichita State University - Elementary Education
January 2013 to December 2015 - Switched Major to Computer Science
Bishop Carroll Catholic High School - High School Diploma
August 2008 to May 2012 - Graduation Date: May 2012
St. Patrick Catholic School
August 1999 to May 2008 - Graduation Date: May 2008
Certifications
CompTIA A+ CE
January 2022 - Completed
RFID Course - Art of Service
November 2021 - Completed
Google IT Support Course
November 2020 - Completed
CompTIA 220-902 A+ Exam
January 2019 - Passed
CompTIA 220-901 A+ Exam
October 2018 - Passed
Experience
R.D. Henry & Company - Systems Support Engineer
August 2019 - Current
Website: https://www.rdhenry.com/
- Manages & monitors 200 computers throughout the building, ensuring system up-time and performance.
- Assists with network management, security, and setup, including installation of new hardware and software.
- Responsible for up-keeping all copiers & printers onsite.
- Gaining experience with Windows Server & OS, Android, TeamViewer, Xcitium Security, PDQ, etc.
Famhost Apps - Technical Support Specialist
January 2018 to December 2018
Website: https://www.famhostapps.com/
- Managed customer cell phones with Twilio & MaaS360.
- Provided technical support for the company, troubleshooting and resolving issues in a timely and efficient manner.
- Assisted around 25 customers, providing them with the information and support they needed to resolve their issues.
- Provided support on various company operations when needed.
Eaton Tree Care - Grounds Crewman
December 2015 to December 2017
- Cleaned leaves and branches dropped on the ground and occasionally pruned trees or bushes.
- Assisted my boss, Randy, with his phone, laptop, or WiFi router when he was in need of help.
St. Patrick Catholic School - Adult Aide
March 2014 to June 2017
Website: https://www.stpatswichita.org/school.html
- Tutor and assisted kindergarten-fifth grade students with their homework.
- Set up and managed new iPad's for the After-School Program.
- During Summer School, I was in charge of the computer lab where I would troubleshoot computers that were having issues as well as help students that were having trouble.
- Assisted in teaching a STEM class in the afternoon hours of Summer School.
Ernstmann Tree Care - Grounds Crewman
June 2008 to May 2014
Website: https://www.ernstmanntreecare.com/
- Cleaned leaves and branches dropped on the ground and occasionally pruned trees or bushes.
Volunteer Work
American Red Cross - Blood Donor
March 2020 - Present
- Built and maintained the St. Patrick's website.
St. Patrick Catholic Church & School - Web Manager
January 2015 - July 2023
- Built and maintained the St. Patrick's website.
- Kept it updated every week to display the current events and publications.
- Worked with Parish Priest, Principal, and Teachers to add content to the website.
